Bijou | Hamster with Leaf – Kawaii Vinyl Decal | Hamtaro

📦 Processing Time 📦

All orders are carefully packed and shipped within 1–3 business days unless otherwise noted.

Please note:

• Processing time is separate from shipping time

• Orders placed on weekends or holidays begin processing the next business day (as soon as USPS opens)
  

✉️ Shipping Methods ✉️

We ship via USPS (First Class or Ground Advantage), unless otherwise stated.

Shipping speed estimates are provided by the carrier and are not guaranteed.

🕒 Delivery Time 🕒

Once shipped, delivery typically takes:

• 3–7 business days (U.S.)

• International shipping times vary by destination and customs processing

Delays caused by the carrier, weather, or customs are outside of our control.

🌍 International Orders 🌍

Buyers are responsible for:

• Customs fees

• Import taxes or VAT

• Any delays caused by customs

These fees are not included in the item price or shipping cost.

🏠 Address Accuracy 🏠

Please double-check your shipping address at checkout!

We are not responsible for orders shipped to incorrect addresses provided by the buyer. If a package is returned to us due to an address issue, reshipping fees will apply.

📬 Tracking 📬

Tracking information will be provided once your order ships.

If tracking shows “delivered” but you can’t locate your package:

• Check with household members or neighbors

• Contact your local post office

We’re happy to help however we can, but cannot replace items marked as delivered.

💌 Questions? 💌

If you have questions about shipping before placing your order, please reach out - we’re always happy to help 💖

🌙✨ Return & Refund Policy ✨🌙

We want you to love your order as much as we loved making it! Please read our return policy carefully before purchasing 💖

📦 Returns📦

Due to the nature of our products, we do not accept returns or exchanges unless the item arrives damaged or incorrect.

Many of our items are:

• Made to order

• Custom or personalized

• Vinyl decals and handmade goods

These items cannot be restocked once used or applied.

💔 Damaged or Incorrect Orders 💔

If your order arrives damaged or you receive the wrong item, please reach out to us within 7 days of delivery.

To help us fix things quickly, include:

• Your order number

• A clear photo of the issue

Once reviewed, we’ll happily offer a replacement or refund 💫

🚫 Non-Refundable Items 🚫

We cannot offer refunds or replacements for:

• Applied or used decals

• Damage caused by improper application or care

• Buyer’s remorse

• Incorrect addresses provided at checkout

Please double-check your shipping info before placing your order 🫶

📬 Lost or Delayed Packages 📬

We are not responsible for delays caused by the postal service. If a package is marked as delivered but cannot be located, please contact your local post office first.

If you need help, we’re always happy to assist where we can 💕

💌 Questions?💌

If you have any questions before purchasing, feel free to reach out! We’re always happy to help and want you to feel confident ordering from us 🌸